This was a first for me. I made an appointment, and when I arrived at my appointed time, they were ready for me, ready with the parts that were necessary, and got to work immediately. The quality of work exceeded my expectations (WAY better than what the dealership has been doing), tge work was done in less time than they estimated and my bill was lower than the quote. Under time, under budget and a superior product- not really sure how much more I can say! Except, every person with whom I had an interaction was kind and professional - none of the stereotypes about upsetting or making me feel dumb for not speaking "car". Maybe the best compliment I can give is that this shop is almost 50 miles from my home, and I will never go anywhere else.